Return and Refund Policy
At Cart Street, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy.
1. Return Period
You have 30 days from the date of delivery to return your eyewear. The return period begins on the day you receive your order.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- In its original condition (unworn, unwashed, and undamaged)
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
- Free from scratches, marks, or any signs of wear
3. Items That Cannot Be Returned
The following items cannot be returned or exchanged:
- Prescription lenses that have been fitted to your specific requirements
- Customized or personalized eyewear
- Items marked as "Final Sale" or "Non-Returnable"
- Gift cards
- Items that have been worn, damaged, or altered
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service at returns@zeeloolstyle.com or call +92 300 1234567
- Provide your order number and reason for return
- Our team will send you a return authorization and shipping instructions
- Pack your item securely in the original packaging
- Ship the item to our return address provided in the email
5. Return Shipping
Free Returns: We offer free return shipping for defective items or if we sent you the wrong product.
Customer-Paid Returns: For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.
6. Refund Process
Once we receive and inspect your return, we will notify you of the refund status:
- Approved Returns: Refunds will be processed within 5-7 business days
- Refund Method: Refunds will be issued to the original payment method (JazzCash, EasyPaisa, or bank transfer)
- Processing Time: Please allow 7-14 business days for the refund to appear in your account
7. Partial Refunds
In certain cases, a partial refund may be granted:
- Items returned more than 30 days after delivery
- Items not in original condition, damaged, or missing parts
- Items returned without original packaging
8. Exchanges
We accept exchanges for the same product in a different color, size, or style (subject to availability). To request an exchange:
- Follow the return process above
- Specify the item you would like to exchange for
- If there is a price difference, we will charge or refund accordingly
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately:
- Email: support@zeeloolstyle.com
- Phone: +92 300 1234567
- Provide photos of the damage or defect
We will arrange for a free replacement or full refund at no additional cost to you.
10. Order Cancellation
You can cancel your order within 24 hours of placing it. After 24 hours, the order enters processing and cannot be cancelled. In this case, you will need to return the item after receiving it.
11. Contact Information
For any questions about returns or refunds, please contact us:
- Email: returns@zeeloolstyle.com
- Phone: +92 300 1234567
- WhatsApp: +92 300 1234567
- Working Hours: Monday - Saturday, 9:00 AM - 6:00 PM PKT
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly.